Our Commitment to Responsible Gaming

At Lastomia Social Casino, we are committed to promoting responsible gaming practices. While our platform offers entertainment through social casino games without real money gambling, we recognize the importance of maintaining a healthy relationship with gaming activities.

We encourage all our players to enjoy our games as a form of entertainment and to maintain control over their gaming experience. Our responsible gaming policy is designed to help ensure that your experience remains positive and enjoyable.

Understanding Social Casino Gaming

It's important to understand that Lastomia Social Casino is a platform for entertainment purposes only. Our games use virtual currency that has no real-world value and cannot be exchanged for cash or prizes.

Key points about our social casino platform:

• No real money gambling is involved
• Virtual credits cannot be converted to cash
• All winnings are virtual and have no monetary value
• Players must be 18 years or older to use our services

Setting Healthy Limits

Even with social gaming, it's important to maintain healthy habits. We recommend the following practices:

• Set time limits for your gaming sessions
• Take regular breaks during extended play
• Balance gaming with other activities and interests
• Never view gaming as a way to make money
• Monitor your spending on virtual items carefully

Player Protection Tools

We provide several tools to help you manage your gaming experience:

Recognizing Potential Issues

While social gaming is designed for entertainment, it's important to be aware of behaviors that might indicate an unhealthy pattern:

• Spending more time or money than intended
• Neglecting responsibilities or relationships due to gaming
• Using gaming as an escape from problems or negative feelings
• Becoming irritable or anxious when unable to play
• Chasing losses or trying to win back virtual credits

Taking a Break

If you feel your gaming habits are becoming concerning, we offer options to help you take a break:

• Cool-off period: Temporarily suspend your account for 24 hours to 6 weeks
• Self-exclusion: Close your account for a longer period (6 months to 5 years)
• Spending freeze: Temporarily disable the ability to purchase virtual credits

To utilize any of these options, please contact our support team at [email protected].

Resources for Support

If you or someone you know is experiencing issues with gaming behavior, these organizations provide valuable support and resources:

Parental Controls

We strongly encourage parents and guardians to monitor their children's online activities. While our platform is restricted to users 18 and older, we recommend:

• Using device-level parental controls to restrict access
• Keeping payment information secure and not sharing passwords
• Discussing appropriate online behavior with young people
• Monitoring time spent on gaming and other online activities

Age Verification

We take age verification seriously and employ multiple methods to prevent underage access:

• Account registration requires confirmation of being 18+
• Regular checks and verification processes
• Reporting mechanisms for suspected underage use
• Cooperation with age verification services

Continuous Improvement

We are committed to continuously improving our responsible gaming measures by:

• Regularly reviewing and updating our policies
• Incorporating player feedback into our safety features
• Staying informed about industry best practices
• Training our staff on responsible gaming principles
• Collaborating with responsible gaming organizations

Contact Us

If you have any questions about our responsible gaming policy or need assistance with your account, please contact our support team:

Email: [email protected]

Phone: +44 20 7946 0318 (Available 9AM-6PM GMT, Monday-Friday)

For urgent concerns outside business hours, please use the support form on our website, and we will respond as soon as possible.